Refund policy

Made-to-order products

Every XPSD is made to order and may be manufactured according to the customer's selected specification. Where a product is non-prefabricated and produced according to the customer's specification or clearly personalised, the statutory 14-day right of withdrawal does not apply to that product.

Voluntary XPSD return option

Although made-to-order XPSD products may be excluded from the statutory right of withdrawal, we choose to offer an additional voluntary return option as a customer-care benefit.

An eligible XPSD product may be returned for a refund equal to 50% of the product purchase price, provided that:

  • you notify us at exposed@dioramax.pl within 14 calendar days of delivery;
  • the product is returned complete and in an undamaged condition;
  • the product is securely packaged for return transport;
  • you are responsible for the cost and risk of return shipping;
  • any separately charged expedited, special or non-standard delivery fees are not refundable unless required by law.

Once the returned product has been received and inspected, we will confirm whether the voluntary return conditions have been met and, where they have, issue the 50% refund using the original payment method where reasonably possible.

Defective, damaged or non-conforming goods

The voluntary 50% return option is separate from your statutory rights. It does not limit or replace any rights you may have where goods are defective, damaged on delivery or do not conform to the contract. In such cases, contact exposed@dioramax.pl with your order number and a description of the issue. Photographs may help us assess transport damage or visible defects.

Return address

Do not send a product back before contacting us. Once a return has been approved, we will confirm the return instructions and address. Unless we agree otherwise, returns are handled through: XPSD / Dioramax, Sławomir Pachuwka, Przejazdowa 15/2, 51-167 Wrocław, Poland.

Refund timing

Approved refunds are initiated after inspection of the returned product. The time required for the payment to appear in your account may depend on your bank or payment provider.

Contact

Questions about returns, complaints or refunds: exposed@dioramax.pl.

Last updated: 20 September 2026.